OUR POLICIES
INDEPENDENT PET SUPPLY POLICIES
CUSTOMER ORDERING POLICY
To enhance customer satisfaction, reduce errors, and ensure on-time delivery, Independent Pet Supply has implemented a state-of-the-art enterprise management system. As part of this improvement, we are updating our order policy:
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Order Deadline: Place orders by 10:30 AM.
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Add-ons: Allowed until 12:00 PM.
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No Add-ons After 12:00 PM: Changes will not be accepted after this time.
These changes enable efficient order processing and next-day delivery.
We understand the importance of timely service and are committed to meeting your needs.
RETURN & CREDIT INFORMATION
At the time of delivery, our drivers will remove the shrink wrap, conduct a brief visual inspection for damaged products, and deduct any obviously damaged or mis-picked items from the invoice. If you discover any mis-picked items after delivery, please email us at and to contact our accounts receivable department. Include the product name, item number, size, and expiration date. All damages or order errors must be reported within 48 hours of delivery.
Items in re-sellable condition may be returned to inventory within 60 days of delivery with prior office approval. A minimum restocking fee of 15% will be charged per instance. Please contact our office to obtain approval. Credit will not be issued for expired products or products within six months of their expiration date.
For returns unrelated to damage or IPS mis-picks, an IPS return form must accompany the items. All return forms must be fully completed; credit will only be issued after review. Additionally, an IPS Credit Request Form must be completed in full; no substitutions are accepted. All coupons, frequent buyer cards, and return forms must be submitted within 30 days of customer redemption. Due to manufacturer requirements, coupons submitted after 30 days from the printed expiration date will not qualify for credit. Credit for returned items will appear on a future invoice — please do not modify the invoice to apply credit at the time of return.
IPS reserves the right to investigate and deny returns or credit requests. Fraudulent credit requests will result in the revocation of previously issued credits and discounts and may lead to the immediate termination of accounts and agreements with IPS. IPS reserves the right to refuse service.
PRIVACY POLICY
Privacy Terms and Conditions
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Privacy Policy
At Independent Pet Supply, we understand the importance of your privacy and are committed to protecting it. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website Independentpetsupply.com (the "Site"). By accessing or using the Site, you agree to the terms of this Privacy Policy.
Information We Collect
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Information You Provide: We may collect personal information that you voluntarily provide when you interact with the Site, such as your name, email address, postal address, phone number, and any other information you choose to provide.
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Automatically Collected Information: When you visit the Site, we may automatically collect certain information about your device and usage patterns, such as your IP address, browser type, operating system, referring URLs, and other usage information.
How We Use Your Information
We may use the information we collect for various purposes, including to:
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Provide, maintain, and improve the Site
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Respond to your inquiries and provide customer support
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Communicate with you about our products, services, and promotions
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Detect, investigate, and prevent fraudulent or unauthorized activities
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Comply with legal obligations
Sharing Your Information
We may share your information with third-party service providers who assist us in operating the Site and providing our products and services. These service providers are contractually obligated to use your information only as necessary to provide the services to us.
We may also disclose your information if required to do so by law or in response to valid requests by public authorities.
Data Security
We take reasonable measures to protect the security of your information and prevent unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Choices
You can choose not to provide certain information to us, but it may limit your ability to access certain features of the Site or receive our services.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices and services. We will notify you of any material changes by posting the updated Privacy Policy on the Site. Your continued use of the Site after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@independentpetsupply.com.
Last Updated: March 20, 2024
Thank you for visiting Independent Pet Supply
ACCESSABILTIY STATEMENT
Independent Pet Supply is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone. Whilst Independent Pet Supply strive to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking solutions that will bring all areas of the site up to the same level of overall web accessibility.
If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to contact us by emailing it@independentpetsupply.com. Your feedback will help us make improvements.